Refund policy

Return & Refund Policy

Last Updated: [DATE]

At VISTORA, we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.

1. Return Eligibility

You may request a return within [0 DAYS] days of receiving your order, provided that:

- The product is unused and in its original condition.
- The product is returned with its original packaging, tags, accessories, and included items, where applicable.
- You provide your order number or proof of purchase.
- The product is not listed as non-returnable below.
- The return request meets any applicable requirements under Indian consumer-protection law.

Certain products may have additional return conditions. Please check the product description before placing your order.

2. How to Request a Return

To request a return, contact us at gca264811@gmail.com with:

- Your order number.
- The name of the product.
- The reason for the return.
- Clear photographs or videos, where relevant.

Please wait for our instructions before sending a product back. Returns sent without prior approval may not be accepted.

3. Refund Process

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If approved, the refund will be processed through the original payment method where possible.

Refund processing time:

- Return inspection: [X-X BUSINESS DAYS]
- Refund processing: [X-X BUSINESS DAYS]
- Bank/payment-provider processing: Additional time may be required depending on your payment provider.

The actual time for the refund to appear in your account may vary depending on your bank or payment service.

4. Exchanges

If you receive a defective, damaged, or incorrect product, you may request an exchange, subject to product availability.

To request an exchange, contact gca264811@gmail.com within [0 DAYS] days of delivery.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution in accordance with applicable law.

5. Damaged, Defective, or Incorrect Products

Please contact us as soon as reasonably possible if your order arrives:

- Damaged
- Defective
- Incorrect
- Missing essential parts or accessories

Send photographs or videos showing the issue, along with your order number, to gca264811@gmail.com.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement, exchange, repair, refund, or other remedy as applicable.

Where possible, please keep the original packaging until the issue has been resolved.

6. Non-Returnable Items

Unless otherwise required by applicable law, certain items may not be eligible for return, including:

- Products specifically marked as non-returnable.
- Personalised or customised products.
- Products that cannot reasonably be returned for hygiene or safety reasons after opening or use.
- Gift cards or vouchers, where applicable.
- Products damaged through misuse, improper handling, accidents, or normal wear and tear.

This list may vary depending on the product. If you're unsure whether an item qualifies for a return, contact us before sending it back.

7. Return Shipping Costs

For a return due to a change of mind or another reason not caused by VISTORA, the customer may be responsible for return shipping costs of [RETURN SHIPPING COST / CUSTOMER PAYS RETURN SHIPPING].

If the product is confirmed to be damaged, defective, incorrect, or otherwise eligible for a seller-paid return under applicable law, VISTORA will [COVER/REIMBURSE] the applicable return shipping costs.

We will provide return-shipping instructions where applicable.

8. Refunds for Shipping Charges

Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], except where a refund is required by applicable law or the return is due to an error, defective product, or other issue attributable to VISTORA.

9. Important Information

Please do not send a return to the sender address on your package unless our customer-service team has specifically instructed you to do so.

We reserve the right to assess returned products before approving a return or refund. Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer-protection laws.

10. Contact Us

For return, refund, or exchange requests, please contact:

VISTORA
Email: gca264811@gmail.com

We're committed to handling eligible returns fairly and making the process as simple as possible.